State Farm® Insurance Agent Jim Jacobsen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nina Griffis
May 15, 2024
5
out of
5
rating by Nina Griffis
"I switched from a different agent and was welcome with open arms here. I called with questions before I switched over and Jose was so helpful and I knew then I was making the right choice."
We responded:
"Hi Nina, We appreciate your five-star review. The Jim Jacobsen State Farm Agent team is happy to hear that we have provided you with friendly and helpful service. Jose is my office manager and he does a fabulous job. Thank you for your feedback and we appreciate your business. - Jim Jacobsen "
Tammy Dunkerley
May 8, 2024
5
out of
5
rating by Tammy Dunkerley
"Very personable and involved in meeting your needs and wants."
We responded:
"Thanks so much for the five-star review! We appreciate the kind words you shared and will continue to give you the customer service you deserve. Please reach out anytime you have a question and we’ll be happy to help! Thanks again, Tammy! -Jim "
Gus Tasicas
April 30, 2024
5
out of
5
rating by Gus Tasicas
"I have been with Jim's agency for over 30 years, great group to do business with, never had a problem!"
We responded:
"Gus, thanks so much for the kind words. It has been a pleasure to be with you and your family through all the stages off life. Newly married, new home, and all the things that followed. Looking forward to many years into the future working with you."
Jim Cook
October 4, 2023
5
out of
5
rating by Jim Cook
"Jim and his team are great. Always responsive and helpful!"
We responded:
"Thanks so much for the kind words. We love helping people in every facet of their lives. We look forward to helping for many more years to come. "
James Power
September 18, 2023
4
out of
5
rating by James Power
"Good insurance company and very helpful"
We responded:
"“Hi James! Thank you for the positive review! We do our best to make sure the insurance process is easier on our customers. Feel free to stop in or give us a call at any time!”"
Yvonne Smith
February 25, 2023
5
out of
5
rating by Yvonne Smith
"Jim has been my agent for more than 20 years. I’ve had nothing but positive experiences. He takes a personal interest in your needs (and the community in which we all live) and his staff is great. I’ll never switch and I’m comfortable referring my friends and family knowing they’ll get the same level of service. Thank you for everything."
We responded:
"Hello, Yvonne! Your incredible review means the world to me, and I appreciate the time you took to leave it. We enjoy having you as a long-time customer and Good Neighbor and look forward to working with you for many years to come! If you need anything at all, please let us know. -Jim "
keith ferry
February 23, 2023
5
out of
5
rating by keith ferry
"To me, the best place , friendly people, answers all of your questions, always polite, no complaints at all. Thank you, guys, for all that you guys do😊😊😊"
We responded:
"Hello, Keith! Thank you for your review! We enjoy working with you and are happy to help however we can. Please let us know if you need anything. -Jim"
Brittnay Valant
November 29, 2022
5
out of
5
rating by Brittnay Valant
"After being with them only 5 months they raised my insurance monthly price.i know that’s not Jim’s fault and it’s State Farm it’s self but when I called and spoke to the woman who represents State Farm (Jim) and she wasn’t very nice with me. I explained to her that I was with geico for years and never had a increase, only a decease. As your car gets older, not newer. She said that’s their policy but I wasn’t aware or have been told it would go up every 6 months, or I wouldn’t have switched car insurance. I am currently unemployed and every cents matters and I don’t feel like this was right and don’t feel as if I was heard when I called to speak about it. UPDATE. Since then Jim has reached out and spoke to me regarding the employee(who was rude to me) and made me feel heard and that’s all I wanted! He explain to me that he can help as much as he can regarding policy prices but at the end of the day State Farm is the one who controls it. That’s all I wanted to know and hear and I am glad he made the effort to take the time to explain it to me. He has helped me with my billing cycle issues and anything else I needed!"
We responded:
"Hi Brittnay, thank you for taking the time to leave us a review. We understand that this is a frustrating situation, and we would like to talk, so please give us a call at (219) 322-7819. - Jim Hi Brittnay, thank you for taking time to leave us a review. We understand that this is a frustrating situation and we empathize with you and we would love to discuss your concerns with you. Supply chain problems and labor shortages have put upward pressures on every company's rates. But please give me a call at 219-322-7819. Jim"
Joseph Mayersky
November 29, 2022
5
out of
5
rating by Joseph Mayersky
"My guy for 20+ years the entire team is very attentive and helpful"
We responded:
"Hi Joseph, I’m very happy to hear that you have had such a great experience with us over the past 20+ years. We love having you as a loyal customer. Thanks – Jim "
Kelvin Noble
October 21, 2022
5
out of
5
rating by Kelvin Noble
"I have several policies here and get excellent service at every turn. I had a difficult issue to deal with and the owner Jim went above and beyond to get it handed. Great people!"
We responded:
"Kelvin, thanks so much for your kind words. I always want to help solve the difficult things and I was so glad I could help you. Looking forward to helping in the future."
Courtney Thompson
September 30, 2022
5
out of
5
rating by Courtney Thompson
"Jim is the absolute best! I’ve been working with him for years and he has never let me down. Today I hit some debris on my 3-hour drive to a wedding and he answered the phone immediately, got me set up with a body shop and rental right away! Only took a couple hours to get back on the road to the wedding. Forever grateful for you Jim!"
We responded:
"Thanks for the kind words Courtney. My main goal was to make sure you got to the wedding so you could catch the bouquet. Thanks and I look forward to helping you in the future."
Jerry Duggins
September 13, 2022
5
out of
5
rating by Jerry Duggins
"I was in an accident with an out of state driver and there were some problems. Ruth at Jim Jacobsens State Farm went above and beyond, in my opinion, to get this resolved. Thank you Ruth!"
We responded:
"Jerry, thanks for the kind words. Ruth is one of those people who loves to help others. We appreciate you and your family and look forward to helping in the future."
Dylan VanVleck
June 28, 2022
5
out of
5
rating by Dylan VanVleck
"My family always receives the best service when working with Jim Jacobsen's State Farm office! Ruth was wonderful in making sure I received the best deal on insurance for my first car!!"
We responded:
"Hi Dylan, thanks for taking the time to write a review of our State Farm office! It has been a pleasure helping you and your family with your insurance needs over the years. A first car is always exciting, so we're especially happy to help set you up with great auto coverage to match your new car. If you have any questions about your coverage, please don't hesitate to stop by or give us a call. We want you to feel confident hitting the roads! – Jim"
joe Gilsinger
June 25, 2022
5
out of
5
rating by joe Gilsinger
"Jim Jacobsen State Farm Always there when we need him. A very courteous and knowledgeable staff. Thanks Jim"
We responded:
"Joe, I consider it a privilege to serve someone who is so involved with veterans of our country when I have an opportunity. You and your family know I will always be there for you. Thanks for the kind words."
Pam Gayton
June 25, 2022
5
out of
5
rating by Pam Gayton
"Everyone is always very nice and helpful in the office. Jim goes the extra mile whenever I need him and made my claims process go smoothly."
We responded:
"Pam, I really appreciate the kind words. We always go out of our way to treat everyone like family and we look forward to helping you in the future."
Teresa Quezada
May 27, 2022
5
out of
5
rating by Teresa Quezada
"Jim Jacobson’s office is the best! I’ve been with them 10+ yrs when in Dyer and didn’t change when I relocated to St John. Ruth is always super helpful and prompt! She offers convenience by assisting in person, phone and even email! Ruth even assisted with my family referrals! Thank you Ruth!"
We responded:
"Teresa, we really appreciate the fact that when you moved you stayed with our agency. Ruth is a true veteran and she always goes above and beyond for our customers. Thanks Teresa for the kind review!"
Omar Barakat
May 24, 2022
5
out of
5
rating by Omar Barakat
"I have been a client of Jim and his team (Ruth, Gail and Jose) for many years. We have been extremely happy with the care and service received by everyone in his office. Jim is licensed in IN and IL which allowed us to keep him as our agent when we moved and on less thing we needed to worry about. I was recently dealing with a claim that Jim helped facilitate and expedite. He personally reached out to me on several occasions to assist and inform. True talent in the industry."
We responded:
"Dr. Barakat, thanks so much for the kind words. I have great people working for me and Gail, Jose and Ruth always go the extra mile. We always enjoy helping you because you are so appreciative of everything we do. We look forward to being your agency of choice many years in the future."
Stan Hendricks
December 27, 2021
5
out of
5
rating by Stan Hendricks
"I have worked with Jim for decades for both my business and personal insurance needs. Also his staff, Ruth in particular, is extremely knowledgeable and ALWAYS helpful. It has been a privilege and a blessing to have been associated with them for so long!!"
We responded:
"Stan, thanks for the kind review. I always enjoy speaking with you and you are a true pleasure to work with. I look forward to working together many years into the future."
Miguel Escobedo
December 21, 2021
5
out of
5
rating by Miguel Escobedo
"The team goes above and beyond to get Questions answered and any issues resolved in a timely manner. Happy Holidays ..."
We responded:
"Thanks so much for thinking about us. We really appreciate your business and look forward to helping you in the future."
jane atkinson
November 5, 2021
5
out of
5
rating by jane atkinson
"Recently Jim went out of his way, over and above, to help us get our car windshield repaired after some stones hit it. We have always had excellent service from Jim and his employees. Highly recommend them."
We responded:
"Jane, thanks so much for the kind review. I appreciate you and your family and look forward to helping you many times in the future."
Pamela
September 1, 2021
5
out of
5
rating by Pamela
"Jim and his team are wonderful to work with! Honesty and integrity are just a few of the attributes that I have encountered over the years. I highly recommend Jim as the best insurance agent I have ever done business with!"
We responded:
"Pam, I really appreciate your kind words. My team and myself really enjoy helping people and your kind words motivate us even more. We look forward to helping you."
Mary Kruk
August 26, 2021
5
out of
5
rating by Mary Kruk
"Ruth, especially, has always gone above, and beyond to help me. She's far much more than my insurance agent, she's actually a friend. Everyone at Jim Jacobsen STATE FARM in Dyer, IN. Is fantastic. I would never want to deal with any other State Farm agency!"
We responded:
"Mary, thanks so much for the kind words. Ruth is a true superstar in the agency and always goes above and beyond. We are always happy to be there for you."
William Simes
August 15, 2021
5
out of
5
rating by William Simes
"Jim has been my agent for 30 years service has been outstanding"
We responded:
"Thanks so much. It has been my privlege to work with such outstanding people like Jessica and yourself. I am looking forward to working with you many years into the future."
Dr. Jennifer Sitko
June 24, 2021
5
out of
5
rating by Dr. Jennifer Sitko
"I have been with Jim since I was younger and on my parents insurance. So it was no brainer when I moved and got a new car, who I would have for my home and auto insurance. Recently, I was hit by a rather large deer who did SIGNIFICANT damage to my new car. I called Jim and within 30 min I was getting a call from the repair place to set up an appointment for THAT DAY AND there was a rental that would be available for me to use for the time being. Jim was amazing throughout the whole process and really made it simple, easy, and seamless between all the pieces involved. Cannot say enough about Jim and State Farm for your home and auto insurance! Thanks Jim and team!"
We responded:
"Thanks so much Dr. Jen, I make a point to be personally involved with every claim and I am looking forward to working with more generations of your family. You are a treat to work with. Thanks for trusting us to take good care of you and your family."
Brian Popko
May 2, 2021
5
out of
5
rating by Brian Popko
"They always go the extra mile . Great people to do business with."
We responded:
"Brain, our philosophy is everyone should be treated like family. We are happy you are with the State Farm family. Thanks for trusting us with all your insurance needs."